Refund Policy
Effective Date: 19 June 2026
At Moote Technology, we are committed to providing quality IT products and services. If you are not satisfied with your purchase, we will work with you to resolve the issue fairly.
Eligibility for Refunds
Refunds may be approved if:
- The wrong product was supplied by Moote Technology.
- The product is defective or damaged upon delivery.
- A service cannot be completed due to reasons caused by Moote Technology.
- A duplicate payment was made.
Non-Refundable Items
The following are not eligible for refunds:
- Digital products (eBooks, software license keys, downloadable files) once delivered.
- IT training courses after access has been provided or the course has started.
- Software installation or technical support services that have already been completed.
- Products damaged due to misuse, accidents, or unauthorized repairs.
- Special order or customized products.
Refund Request
To request a refund, please contact Moote Technology within 7 days of receiving your product or service. Please include:
- Your name
- Order number or receipt
- Description of the issue
- Photos of damaged or defective products (if applicable)
Refund Process
Once your request is reviewed and approved:
- Refunds will be processed within 5–10 business days.
- Refunds will be issued using the original payment method whenever possible.
- Shipping or delivery charges are generally non-refundable unless the error was made by Moote Technology.
Exchanges
If a product is faulty or incorrect, we may offer a replacement instead of a refund, subject to product availability.
Contact Us
For refund requests or questions, please contact:
MOOTE TECHNOLOGY
Providing IT Solutions for the People of Kiribati
Phone: +686 73035551
Email: [email protected]
